Returns and refunds

Returns
As a buyer, you have the right to revoke the contract without giving any reason within 14 days from the date of delivery of the products. To issue a return, please inform Atelier Werkman within two days after receiving the product, by email; or in writing to the above below.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
– Gift cards
– Downloadable software products

To complete your return, we require a receipt, invoice or other proof of purchase.

There are certain situations where only partial refunds are granted:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned after the return period.

Please read our terms and conditions for more information about our return policy.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Shipping returns
To return your product, you should mail your product to:

Atelier Werkman
Prinses Margrietlaan 27a
3051 AN Rotterdam
The Netherlands

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?
Contact us at [email protected] for questions related to returns and refunds.